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FAQ

What is the difference between a split and solid ring?

A split ring resembles a key ring. When Fidgetland was first created we used only split rings, so they offer the same great benefits as our solid rings that we started using about a year ago. The solid rings offer a smoother, more fluid feel, as well as being more aesthetically pleasing. 

Do you accept returns?

You may return any product within the first 14 days for a full refund. Please fill out the Return form and send along with your product.

 

Do you offer a guarantee/warranty?

All our products are GUARANTEED FOR LIFE.  If something happens to your fidget, just send it back and we'll repair or replace it at our expense.  Email email@fidgetland.com and include "Repair" in the subject line to receive complete instructions. 

 

Can I exchange a product I purchased?

Yes, please reach out to email@fidgetland.com and write EXCHANGE in the subject line. Someone will reach out to you directly on how to exchange your product/s.

 

I am a retailer and I would like to carry your products. Who should I contact?

Please visit our wholesale page here to direct you accordingly.

 

ONLINE SHOPPING/ORDERING

What forms of payment do you accept?

We gladly accept Visa, MasterCard, Discover, AMEX, PayPal & Amazon Pay

 

I am unsure about size and which Fidget is best for me?

We offer a HOW TO CHOOSE guide which you can click here to help you pick the right Fidget.

 

I want an out of stock Fidget. What can I do?

Though we carry limited quantities, we highly recommend emailing us at email@fidgetland.com if we are out of your desired Fidget. We often restock if we receive enough requests.

 

I am getting an error message when I place my order.

-       Please review all information closely: credit card, billing and shipping address.

-       Please refrain from clicking the “Place Order” button more than once to avoid multiple authorizations.

-       If you continue to receive the error messages, please contact customer service here.

 

Can I make changes to my order once I place an order OR cancel my order?

Unfortunately, we are unable to make any changes to your order once placed. This includes changing your shipping method. Please contact us immediately if you wish to CANCEL your order. You can, place a new order for the correct item and/or with your desired shipping method.

 

I made a mistake on my shipping address. How can I fix it?

Please contact customer service at email@fidgetland.com immediately here.   Kindly note, changes to shipping addresses may cause a delay in processing, transit or delivery times.

 

Why hasn’t my order status updated?

Your order may be on hold due to your shipping address missing an apt/ste. number, invalid address or payment. Please email us here to check the status.

 

GENERAL SHIPPING

 

When will my order ship?

Orders ship within 24-72 BUSINESS days of purchase – excluding holidays and weekends UNLESS otherwise noted by email or on our site. All orders placed after 3:00pm ship the following day. You will receive an email confirmation once your order is processed for shipment. Be sure to check your spam folder and add fidgetland.com to your address book. You can also view your order status by signing into your account here or if you have questions contact us here.

 

How can I track my order?

Once your order is processed for shipment, you can track your order through the shipment confirmation email sent to the email address on file.

 

I received an incorrect item. What should I do?

Please contact us immediately at email@fidgetland.com and let us know you received an incorrect item, so we can process your return request as soon as possible. We will ship the replacement once the wrong item is received for return by UPS. If the correct item is not available, a refund will be issued once the returned product is received and processed by our returns department. We are unable to issue any form of credit without confirmation of the return by our returns department.

 

DOMESTIC SHIPPING

How much is shipping?

We currently offer flat rate shipping for $4.50 on all orders. 

 

Do you offer priority shipping?

Yes, it’s $7.25. Estimated arrival time 2-3 days.

 

Do you require a signature?

No, we do not.

 

Where do you ship from?

We ship from Los Angeles, California.

 

Which courier do you use?

We use USPS, FedEx and UPS for all domestic orders within the US.

 

INTERNATIONAL SHIPPING

ATTENTION: International shipments are experiencing delays due to the CORONAVIRUS pandemic. Shipments may take up to 30 business days to arrive depending on your country’s response to the pandemic. Kindly note, transit delays are out of our control.

 

How much does shipping cost?

We currently offer flat rate shipping for $4.50 on all orders, except Canada and Mexico are $10.50.  Customers are responsible for ALL taxes, duties and fees.   

 

How long does it take international packages to arrive?

Orders will be received between 7-30 BUSINESS days from the date they were shipped. We do not guarantee arrival dates for international packages due to the many factors out of our control including, but not limited to weather, natural disaster, delays in customs clearance, and/or delays on the courier’s end.

 

After your payment is verified and authorized it can still take up to two business days to process your order in our warehouse.

 

Are there alternate shipping options for faster service?

In addition to standard shipping, we do offer alternate shipping options for FASTER service which are offered at checkout. If you are interested in additional services, please reach out to email@fidgetland.com